Customer Care
Shipping & Returns
We want you to love your jewelry. Learn about our shipping options and hassle-free return policy.
Free Shipping
On all orders above ₹999
Easy Returns
7-day hassle-free returns
Secure Packaging
Beautifully gift-wrapped
Shipping Information
Domestic Shipping (India)
Standard Shipping
5-7 business days
Free (orders above ₹999)
Standard Shipping
5-7 business days (orders below ₹999)
₹99
Express Shipping
2-3 business days
₹199
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Partners
We partner with trusted courier services including BlueDart, Delhivery, and DTDC to ensure your precious jewelry reaches you safely. All shipments are fully insured and require a signature upon delivery.
Returns & Exchanges
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your jewelry, you may return it within 7 days of delivery for a full refund or exchange.
Items eligible for return:
- Unworn items in original condition
- Items with all original tags attached
- Items in original packaging
Non-Returnable Items
- Personalized or custom-made jewelry
- Earrings (for hygiene reasons, unless defective)
- Items marked as "Final Sale"
- Items showing signs of wear or damage
How to Return
Contact Us
Reach out via WhatsApp or email within 7 days of receiving your order
Pack Your Item
Securely pack the item in its original packaging with all tags attached
Ship It Back
We'll arrange a pickup or provide shipping instructions
Get Refunded
Refund processed within 5-7 business days after we receive the item
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
Please note that shipping charges are non-refundable. If you received free shipping on your original order, the standard shipping cost will be deducted from your refund.
Questions About Your Order?
Our customer care team is here to help you with any shipping or return queries.